Vintage Classic Basin Cocks Bathroom Faucets in Brushed Nickel Finish, With Porcelain Lever Handles Without labels

Shop with confidence knowing your order is fully protected.
Follow our easy inspection process to ensure a hassle-free replacement or
resolution for any damage-related issues. All shipments are fully insured.
Adhering to these guidelines will help resolve concerns promptly:

1. Inspect Upon Delivery:
• Freight Shipments: Schedule a delivery time when an adult can inspect and sign for the package.
• Ground Shipments: No signature is required, but you have 24 hours to inspect and report any damages.
• Driver Presence: For freight deliveries, inspect the box's external condition and its contents in the driver’s presence. If this isn’t possible, sign as "un-inspected."
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2. Visible Damage:
• If packaging shows visible damage, note it on the delivery receipt (e.g., "slight damage").
• For severe damage, refuse delivery and notify us immediately at returns@lustralluxury.com or call (754) 225-3005.
• Take photos of any visible issues and include them in your report.
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3. Concealed Damage:
• If damage to the product is found after opening intact packaging, report it within 24 hours with photos to returns@lustralluxury.com.
• Keep all original packaging for inspection.
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4. Signature Requirement:
• Signing confirms that the item is received in good condition. If damage is discovered after signing, claims for "hidden" damage must be filed directly with the freight carrier.
• Advise family members or anyone receiving the delivery on your behalf not to sign unless they inspect the items first.
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5. Replacement Process:
• 5. The standard procedure for damaged items is a replacement with an identical product. Refunds for damage-related returns are subject to the manufacturer's discretion and approval.
• For smaller items, you may need to return damaged goods using a prepaid shipping label.
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6. No-Signature Deliveries:
• For shipments left without a signature, inspect immediately and report damage within 24 hours. Use tracking information provided to monitor delivery times.
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7. Important Notes:
• If you fail to report damage within 24 hours, we cannot guarantee a free replacement or resolution.

Free Shipping: Available for the 48 contiguous states. Additional charges apply for Alaska, Hawaii, and Puerto Rico.

Delivery Times: Orders typically ship within 24–48 hours and arrive within 1–6 days (contiguous U.S.).

Freight Deliveries: Requires scheduled delivery and signature upon receipt. Upgrades like "White Glove Service" available for an extra cost.

Tracking: You'll receive tracking details within 24 hours of shipment. Contact us if you don't receive them within 5 business days.

Hassle-Free Returns: Items can be returned within 30 days of receipt if they meet our eligibility criteria.

Eligibility: Must be in original packaging and unused condition. Custom or final-sale items are non-returnable.

Refund Process: Refunds are issued upon inspection approval. Original shipping costs and restocking fees may apply.

How to Start a Return: Contact us at returns@lustralluxury.com or call (754) 225-3005. We'll guide you through the process.