Valencia - Red (116)

Shop with confidence knowing your order is fully protected.
Follow our easy inspection process to ensure a hassle-free replacement or
resolution for any damage-related issues. All shipments are fully insured.
Adhering to these guidelines will help resolve concerns promptly:

1. Inspect Upon Delivery:
• Freight Shipments: Schedule a delivery time when an adult can inspect and sign for the package.
• Ground Shipments: No signature is required, but you have 24 hours to inspect and report any damages.
• Driver Presence: For freight deliveries, inspect the box's external condition and its contents in the driver’s presence. If this isn’t possible, sign as "un-inspected."
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2. Visible Damage:
• If packaging shows visible damage, note it on the delivery receipt (e.g., "slight damage").
• For severe damage, refuse delivery and notify us immediately at returns@lustralluxury.com or call (754) 225-3005.
• Take photos of any visible issues and include them in your report.
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3. Concealed Damage:
• If damage to the product is found after opening intact packaging, report it within 24 hours with photos to returns@lustralluxury.com.
• Keep all original packaging for inspection.
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4. Signature Requirement:
• Signing confirms that the item is received in good condition. If damage is discovered after signing, claims for "hidden" damage must be filed directly with the freight carrier.
• Advise family members or anyone receiving the delivery on your behalf not to sign unless they inspect the items first.
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5. Replacement Process:
• 5. The standard procedure for damaged items is a replacement with an identical product. Refunds for damage-related returns are subject to the manufacturer's discretion and approval.
• For smaller items, you may need to return damaged goods using a prepaid shipping label.
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6. No-Signature Deliveries:
• For shipments left without a signature, inspect immediately and report damage within 24 hours. Use tracking information provided to monitor delivery times.
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7. Important Notes:
• If you fail to report damage within 24 hours, we cannot guarantee a free replacement or resolution.

Free Shipping: Available for the 48 contiguous states. Additional charges apply for Alaska, Hawaii, and Puerto Rico.

Delivery Times: Orders typically ship within 24–48 hours and arrive within 1–6 days (contiguous U.S.).

Freight Deliveries: Requires scheduled delivery and signature upon receipt. Upgrades like "White Glove Service" available for an extra cost.

Tracking: You'll receive tracking details within 24 hours of shipment. Contact us if you don't receive them within 5 business days.

Hassle-Free Returns: Items can be returned within 30 days of receipt if they meet our eligibility criteria.

Eligibility: Must be in original packaging and unused condition. Custom or final-sale items are non-returnable.

Refund Process: Refunds are issued upon inspection approval. Original shipping costs and restocking fees may apply.

How to Start a Return: Contact us at returns@lustralluxury.com or call (754) 225-3005. We'll guide you through the process.